Verbal Judo: De-Escalation Techniques

Verbal Judo: De-Escalation Techniques

20181107 115515
When:
April 16, 2019 @ 8:00 am – 12:00 pm
2019-04-16T08:00:00-05:00
2019-04-16T12:00:00-05:00
Where:
HBAL
6100 S 58th St
Lincoln, NE 68516
USA
Cost:
$15
Contact:
Home Builders Association of Lincoln
402-423-4225
Verbal Judo: De-Escalation Techniques @ HBAL | Lincoln | Nebraska | United States

Cost: $15

Call 402-423-4225 or email info@hbal.org to register.

VERBAL JUDO
De-Escalation Techniques

Prevent Potential Conflicts with Proven Communication Skills
Use communication to persuade those you interact with to see things from your perspective. These skills will help individuals increase positive customer and coworker interaction outcomes and  keep complaints to a minimum. Learn how to use springboard, redirection, paraphrasing, and active listening techniques.

From customer service representatives and front desk personnel to middle management and supervisors and beyond, all types of employees will get beneficial skills for communication both on and off the job. Take advantage of this unique training opportunity! HBAL has partnered with the Nebraska Safety Council to offer a course just for HBAL members.